🛍️ Distance Sales Agreement
This Distance Sales Agreement (“Agreement”) is made between: Neriman Çiçek Exclusive (“Seller”) Website: Email: [Insert Email] Address: [Insert Business Address]
and The individual who completes a purchase on the website (“Buyer”).
1. Subject of the Agreement
This Agreement governs the sale and delivery of products ordered electronically via the Seller’s website, in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
2. Product Information
The type, quantity, brand/model, color, price, payment method, and delivery details of the product(s) are specified on the order confirmation page and invoice.
3. Price and Payment
The total price of the product(s), including taxes and shipping fees, is displayed during checkout. Payment is made via secure online methods. The Seller is not responsible for any fees charged by the Buyer’s bank or payment provider.
4. Delivery
Products are shipped to the address provided by the Buyer. Delivery time may vary depending on the location and shipping method. The Seller is not liable for delays caused by the shipping company.
5. Right of Withdrawal
The Buyer has the right to withdraw from the contract within 14 days of receiving the product, without providing any reason. To exercise this right, the Buyer must notify the Seller in writing via email or the contact form.
Returned products must be unused, undamaged, and sent back with original packaging. The cost of return shipping is borne by the Buyer unless the product is defective or incorrect.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
Custom-made or personalized products
Products that deteriorate quickly or have a short shelf life
Products that cannot be returned for hygiene reasons (e.g., underwear, cosmetics) if packaging is opened
7. Warranty and Complaints
The Seller guarantees that the products conform to the specifications stated. If the Buyer receives a defective or incorrect item, they must notify the Seller within 2 days of delivery. The Seller will offer a replacement, repair, or refund as appropriate.
8. Dispute Resolution
In case of disputes, the Buyer may apply to the Consumer Arbitration Committee or Consumer Court in their place of residence or where the transaction occurred.
9. Governing Law
This Agreement is governed by the laws of the Republic of Türkiye.
10. Acceptance
By completing a purchase, the Buyer acknowledges that they have read, understood, and accepted the terms of this Agreement.